Check Out Guide

What happens on my last day of my tenancy?

An independent inventory clerk, agent or Landlord will meet you to check you out your home. Using the original inventory check in report, you will be walked through the property noting the condition and any damages. Photos may be taken, alongside meter readings and the collection of all keys.

When do I need to hand over the keys?

We will book in advance an appropriate time to come and meet you at the property for check out. Please do note that these dates might vary if your tenancy ends on a weekend or bank holidays. You must vacate the property by 12 noon, therefore check out is usually booked before this time.

Do I need to be present for the check out?

You do not need to be present for the check out as the property will be inspected. Please do inform us if you are unable to so we can organize the handover of the keys correctly.

What do I need to do in preparation for my check out?

The property is expected to be left in a similar condition to when you checked in with all the same items being present. All properties are professionally cleaned before a tenancy, therefore it is your responsibility that the same high standards are met for check out. Fair wear and tear is considered; however, any repairs, damages or cleaning will be expected. If you need some assistance with getting the property ready for check out (handyman or cleaner), please contact the Property Manager to arrange this at an hourly rate.

What do I need to clean?

We have a cleaning company that can organize an end of tenancy cleaning on your behalf. Please contact Property Manager to arrange. If you considering your own clean we recommend that these areas are given special attention to:

  • Tiles in bathroom and kitchen
  • Oven and hobs
  • Kitchen cupboards
  • Fridge and freezer defrosted and cleaned
  • Filter in dishwashers, washing machines and extractor fans
  • Skirting boards
  • Light fittings
  • Blinds and curtains
  • Windows
  • Toilet bowls
  • Behind furniture (e.g. behind beds, wardrobes)

Return of your deposit

Your tenancy agreement will have all the details of how your deposit is held and how it is returned. In a case where we would hold the deposit as a stakeholder, there would be no release of the deposit until both you and the Landlord agree. No deductions from the deposit are made without your approval.

The most common deductions are:

  • Cleaning
  • Replacement of lightbulbs
  • Any items left behind that are needing to be removed
  • Any rubbish left behind
  • Damage – scratches in walls, water marks, furniture damage, marks to the floors and walls.

Mail Re-Direction

We recommend you use the Royal Mail re-direction service at least 14 days before you move out.

What happens during the last two months?

During this time we will ask for your help in presenting the property in its best light. The Property Manager will be in touch to arrange a visit to inspect the property and possibly take pictures. Once the property is advertised an agent will be in contact with you to arrange an appropriate time and date for these viewings to go ahead. Please note that all security precautions are taken to ensure we leave the property secured.

Utility Bills

Please notify all utility companies that you are moving home and provide them with forwarding address and final meter readings at least 14 days before you move. If you changed supplier during tenancy please let us know their details. Please note we require proof of the final bills under your name , to ensure all bills have been paid and to request release of the deposit.